Stop pushing products–and start cultivating customer relationships.
If you need the best practices and ideas for marketing today–but don’t have time to find them–this book is for you. Here are 10 inspiring and useful perspectives, all in one place.
This collection of HBR articles will help you:
– Figure out what business you’re really in
– Collaborate with customers to meet current and future needs
– Create products that perform the jobs people need to get done
– Get a bird’s-eye view of your brands’ strengths and weaknesses
– Tap a market that’s larger than China and India combined
– Deliver superior value to your B2B customers
– End the war between sales and marketing
Transform your marketing strategy from product-pushing to customer-centric with "Harvard Business Review on Reinventing Your Marketing," a curated collection of insightful articles designed to equip you with the best practices and innovative ideas for navigating today's complex marketing landscape. This invaluable paperback, published by Harvard Business Review Press in 2011, offers a powerful antidote to outdated marketing approaches, guiding you toward building lasting, profitable customer relationships. In a world saturated with advertising and fleeting trends, genuine connection and understanding are paramount. This book provides a roadmap to move beyond simply selling products and services to truly understanding your customers' needs, desires, and aspirations. It emphasizes the crucial shift from transactional interactions to building long-term loyalty and advocacy. Within these pages, you'll discover a wealth of actionable strategies and thought-provoking perspectives from leading marketing experts. Learn how to redefine your core business purpose, moving beyond surface-level offerings to uncover the fundamental value you provide to your customers. Master the art of collaborative customer engagement, working hand-in-hand with your target audience to co-create solutions that genuinely address their evolving needs. This approach fosters a sense of ownership and deepens the bond between your brand and its customers. "Harvard Business Review on Reinventing Your Marketing" also tackles the challenge of product development. Discover how to create products that not only meet functional requirements but also fulfill deeper, often unspoken, customer needs. Learn how to identify the "jobs to be done" that your customers are hiring your products for, unlocking a powerful framework for innovation and differentiation. Gain a comprehensive understanding of your brand's strengths and weaknesses with techniques for assessing your competitive position and identifying opportunities for growth. Uncover hidden market potential and tap into vast, underserved customer segments. The book shines a spotlight on the immense power of often-overlooked global markets, demonstrating how to effectively reach and resonate with diverse audiences. For B2B marketers, this collection offers invaluable insights into delivering superior value to business customers. Learn how to build trust, foster collaboration, and create win-win partnerships that drive mutual success. The book also addresses the persistent conflict between sales and marketing departments, providing practical strategies for fostering alignment and synergy to maximize revenue generation and customer satisfaction. This HBR paperback provides concrete steps for any marketer looking to modernize their strategies and techniques for a rapidly changing market. Whether you are a seasoned executive or new to the field, this book will provide you with the tools to think strategically about your branding. With more than 250 pages of indispensable advice, "Harvard Business Review on Reinventing Your Marketing" is an essential resource for any marketing professional committed to creating genuine customer connections and driving sustainable business growth.